Refund policy

Last Updated: May 13, 2026

At Expra, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Our return policy is designed to be clear and fair, ensuring a smooth experience for our valued customers.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

  • To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with all original tags attached, and in its original packaging.

     

  • You will also need the receipt or proof of purchase (such as your order number).

2. How to Start a Return

To initiate a return, please contact our support team at hello@expra.shop.

  1. Please provide your order number and the reason for the return.

  2. If your return is accepted, we will send you instructions on how and where to send your package.

  3. Please note: Items sent back to us without first requesting a return will not be accepted.

3. Return Shipping Costs

  • Customer Responsibility: For returns due to a "change of mind," size preference, or color choice, the customer is responsible for the return shipping costs. Original shipping charges are non-refundable.

  • Our Responsibility: If the item is defective, damaged, or incorrect upon arrival, Expra will cover all return shipping costs. Please contact us immediately so we can evaluate the issue and make it right.

4. Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us at hello@expra.shop within 48 hours of delivery. We will work quickly to send a replacement or issue a full refund.

5. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants).

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty products or intimate apparel).

  • Hazardous materials, flammable liquids, or gases.

  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved.

  • If approved, you’ll be automatically refunded on your original payment method within 10 business days.

  • Bank Processing: Please remember it can take some time for your bank or credit card company to process and post the refund to your account.

Contact Information

If you have any questions or concerns about our return and refund process, please reach out to our dedicated support team:

  • Brand Name: Expra

  • Email: hello@expra.shop

  • Phone: [Insert Phone Number]

  • Business Address: [Insert Business Address]

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)