Shipping policy

以下为您品牌 Expra 定制的详尽版美国市场运输政策（Shipping Policy），已设定为全场免邮且仅保留标准运输方式。

Shipping Policy

Last Updated: May 13, 2026

At Expra, we are committed to delivering your products as quickly and safely as possible. Our shipping operations are designed to provide a transparent, reliable, and value-driven experience for all our customers across the United States.

1. Shipment Processing Time

All orders are processed within 1–3 business days.

  • Orders are not shipped or delivered on weekends or holidays.

     

  • If we are experiencing a high volume of orders, shipments may be delayed by a few days.

     

  • Please allow additional days in transit for delivery.

     

  • If there will be a significant delay in shipment of your order, we will contact you via email at hello@expra.shop.

     

2. Shipping Rates & Delivery Estimates

We are pleased to offer Free Standard Shipping on all orders within the United States, with no minimum purchase required.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 5–10 Business Days FREE

Note: Delivery estimates are provided by our carriers and are not guaranteed. Delivery delays can occasionally occur due to seasonal peaks or carrier issues.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

  • The tracking number will typically be active within 24–48 hours.

  • You can monitor your package’s journey through the carrier's official tracking portal.

4. Customs, Duties, and Taxes

Expra is not responsible for any customs and taxes applied to your order.

  • All fees imposed during or after shipping are the responsibility of the customer, including tariffs and taxes.

  • For orders within the United States, applicable state sales taxes will be added at checkout.

5. Damages and Lost Packages

Expra is not liable for any products damaged or lost during shipping.

  • If you received your order damaged, please contact the shipment carrier directly to file a claim.

  • Please save all packaging materials and damaged goods before filing a claim.

  • If your tracking information shows "Delivered" but you have not received your package, please contact us at hello@expra.shop within 48 hours.

6. Incorrect Address Policy

Please ensure all shipping information is correct before completing your purchase.

  • Expra is not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer.

  • In the event of a return-to-sender due to an address error, the customer may be responsible for any additional administrative fees to resend the package.

7. International Shipping Policy

While our primary focus is the U.S. market, we may offer international shipping to select countries. Please note that the "Free Shipping" offer applies specifically to domestic U.S. orders unless otherwise stated at checkout.

Contact Information

For any questions regarding your shipment or delivery status, please contact our support team:

  • Brand Name: Expra

  • Email: hello@expra.shop

  • Phone: [Insert Phone Number]

  • Business Address: [Insert Business Address]

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)